Blog Cold Callers 5/12/2022 11:21:27 PM
Trading Standards are urging locals to be vigilant after an elderly resident was scammed by rogue fish sellers.
Rogue fish sellers may dress in white coats and hats, and will cold call and use aggressive sales tactics to pressure householders into buying large quantities of fish, often claiming that it has been landed that morning from ports on the other side of the country. The fish usually turns out to be short-weight, misdescribed or of inedible quality, and is not from a registered food business.
We would advise all residents not to buy goods or services from cold-callers, and instead use local, reputable traders. Please share this information with any elderly or vulnerable relatives and neighbours. #shutoutscammers
How to check an officer's identity 1/25/2022 3:14:06 PM How to check an officer's identity

If Police Scotland contacts you, they will do so in person, by phone or by email. This will depend on the circumstances surrounding why we need to contact you.

Contact in person

If one of our officers contacts you in person, they'll show you their police warrant card. This is proof of their identity and authority and you can verify this by dialling 101.

Contact by phone and Email

If one of our officers needs to speak to you on the phone or by email, they'll identify themselves clearly.

They will never: 
ask you for your bank details or PIN
ask you to transfer funds to another account
ask you to hand over cash or bank cards to a courier
ask you to pay a fine or a fee to them or a third party over the phone or online
ask you for  remote access to your computer, passwords or log on details over the phone or online
ask you to register personal details in an attachment they send or website they direct towards
ask you to 'assist' in an investigation by doing any of the above
communicate in an abusive, threatening or coercive manner
ask you to click on a hyperlink to participate in an investigation

Remember if you're unsure about whether the person you're dealing with is a genuine police officer – stop – and call us on 101 to check their identity. You should also contact 101 if you think you've been a victim of fraud.

Follow the link below for a video with more information on identity fraud:

]]> Phone Scam 11/15/2021 2:16:46 PM
Telephone Preference Service Scam
Have you had numerous unsolicited telephone calls followed by an unexpected call from the Telephone Preference Service?
Have you then been offered the service of the Telephone Preference Service to stop all the unwanted calls you have been getting for a charge? This is a scam.
]]> Scams Warning 11/8/2021 3:55:57 PM ]]>
]]> Possible Scam 10/26/2021 10:27:02 AM
Unsolicited Mail - Possible
We have had a number of reports of households receiving letters through the mail which are pertaining to be from a neighbour who is encouraging local residents to sign up to the Nextdoor App and giving a code to use.
On checking with the named neighbour they have no knowledge, and this appears to be a scam using a genuine App which if signed up to will mean some your details are available to the person who has set it up. This in turn may allow scammers to target you.
Best advice would be that if you receive such an invitation then check with the neighbour who's name is at the top to see if it is a genuine invite.
If in doubt then do not sign up.
]]> Fire Alarms In Scottish Homes Legislation 10/14/2021 1:26:45 PM ]]>
]]> New Fraud Call Number 9/30/2021 10:09:46 AM ]]>
]]> Fire Safety 9/2/2021 10:17:08 AM ]]>
]]> HMRC Scams 8/23/2021 1:05:29 PM Neighbourhood Watch Scotland Would Like to Thank Trading Standards Scotland for the Following Information and Advice

]]> Telecoms Scams 8/16/2021 12:47:47 PM ]]>
]]> Vulnerable Neighbours 7/15/2021 11:37:42 AM
Please look out for vulnerable neighbours.
To prevent scammers knocking on your door, you can request a No Cold Calling sticker from your local Trading Standards office or from Trading Standards Scotland. If an uninvited trader ignores the sticker, they may be committing an offence under the Consumer Protection from Unfair Trading Regulations 2008.
Here are some steps you can take to help protect yourself:
✅ Be on guard if someone turns up unexpectedly
✅ Don’t feel pressurised into agreeing to immediate work or buying a product or service
✅ Don’t agree to buy from the first person who calls
✅ Don’t pay cash up front and don't offer to go and get money
✅ Shop around if you decide you need work done
✅ Never let people persuade you to let them into your home – they may not be genuine
✅ If someone is persistent, ask them to call at another time and get a friend or family member to be with you
✅ Report them
If you have concerns about a purchase that you have made, contact Police Scotland on 101 and Advice Direct Scotland on 0808 164 6000. If you feel uncomfortable or suspicious about a cold caller in your local area, phone Police Scotland on 101.
]]> Vehicle Crime 7/15/2021 11:30:47 AM
Due to a significant rise in vehicle crime Neighbourhood Watch Scotland is supporting Police Scotland in their Vehicle Crime campaign to help reduce the opportunities for criminals throughout Scotland.
Here are some tips to help secure your motor vehicles:
🚗 If you have a garage use it and lock it. If you have gates ensure these are locked. Consider using an alarm for your garage and gates.
🚗 Leaving items on show is an invitation – Mobile phones, electronic equipment, coins, sunglasses, tools, clothing and bags should be removed from the vehicle or placed in the boot.
🚗 Keys and ignition fobs should be kept safe and out of sight and reach – a common way to steal a car or van is to take the keys or ignition fob, either when left in the vehicle or from your home through housebreaking.
🚗 Always lock and close the windows of your vehicle when unattended – on the drive, the petrol station forecourt or when parking. An unlocked vehicle is the easiest to steal or steal from. When away from home, consider using a Park Mark approved car park.
🚗 Fit theft resistant number plate fittings – stolen number plates are commonly used to hide the identity of stolen vehicles. Use one-way clutch head screws to secure plates.
🚗 Use a steering wheel lock and/or a lock that fits over the gear lever. Alternatively, a security box can be fitted over the pedals to prevent thefts when the vehicle is parked up.
🚗 Double check: Listen out for the sound of your doors locking, lights flashing and/or mirrors closing. If you don’t hear or see this make sure to double check.
🚗 Fit an additional external lock to the rear and side doors of the van.
]]> Door step Callers 7/15/2021 11:26:05 AM
We are urging residents to be vigilant of doorstep callers offering home improvement works.
These callers will often use persuasive or aggressive tactics to get householders to agree to have work done, then charge far more than was quoted for poor quality work. They also often fail to provide a legally required cancellation notice which enables the householder to cancel the work within a statutory fourteen day cooling off period.
If you have been called in this way and require further advice, or simply want to report the matter, please contact Trading Standards via Advice Direct Scotland on 0808 164 6000, or via the ‘Report It’ button on the Dumfries and Galloway Council Website:
Alternatively, you can contact us on 101.
]]> Vehicle Security and Crime Prevention 7/8/2021 3:17:34 PM Following recent incidents in a variety of our rural communities where person/s have entered insecure vehicles and stolen items from within, and in some circumstances stolen the vehicle, Police Scotland are urging members of the public to remain vigilant around securing vehicles.
Remove or conceal all valuables that may be on display in your vehicle. Where possible, park up in a well-lit area which has surveillance from occupied properties. Please remember to lock the vehicle and keep the keys in a safe and secure place within your household that cannot be seen from doorways or windows. If the key is a ‘smart’ or passive key (contactless) please ensure that it is stored in a Faraday Pouch or signal blocking container kept in a safe and secure place away from windows and doors.  
Vehicles that are not fitted with an electronic ignition immobiliser, can be secured with a steering lock or pedal clamp.
The same principal applies to agricultural vehicles and plant, in addition, consider the use of hydraulic locks for plant / Agricultural equipment, or Block Stem locks which are fitted to exposed steering rams. These vehicles should be registered with the CESAR scheme and where appropriate a tracking device fitted.
Theft of quad bikes and lightweight utility vehicles has also increased. When not in use these should be parked up where they can be easily observed from occupied premises, the keys removed and immobilised as best as possible. These should also be registered in the CESAR scheme and where appropriate a tracking device can be installed.]]>
]]> Bogus Workmen 4/30/2021 7:06:10 PM The following message has been circulated on behalf of Police Scotland Preventions, Partnership and Wellbeing Division.

Police Scotland would like residents to be aware of a Bogus workman who has been frequenting the St Georges locality within Castle Douglas (DG7 1LN)  during the afternoon of Thursday 29th April 2021

The male was described as white 5’9”tall stocky build, Irish accent .heavy facial growth/stubble wearing grey joggers and sweatshirt.
The male was attempting to obtain work by offering gutter cleaning.

The male’s offer of work was refused by residents however Police Scotland and Trading standards are asking residents to remain vigilant and report any concerns via 101.
]]> priority service register 4/14/2021 1:55:53 PM Scotland’s electricity distribution and water networks have joined forces to launch PSR Scotland, an innovative partnership to inform customers of the free support available when they need it most. 

Head to to sign up. Let your family, friends and neighbours know of this free service and please feel free to circulate through any social media platforms that you are involved in.
With the launch of the new PSR Scotland website, customers across the country now have a one-stop-shop where they can learn more about the free help available in their individual area, with links straight to the specific pages on each company’s website to make the registration process as simple as possible. 
Scottish and Southern Electricity Networks (SSEN) Distribution, SP Energy Networks (SPEN) and Scottish Water, have each been running their own Priority Services Registers (PSR) for several years, offering free support to customers during a power cut or an interruption to local water supplies. 
Customers are eligible to register if they: are deaf or hard of hearing, have a disability, live with children under five, are blind or partially sighted, have a chronic illness, are over 60, depend on electricity or water for home or medical care, or feel they may need additional support, even for a temporary period of time. 
The new service will make it easier than ever to raise awareness of the additional support available nationwide, encouraging sign-ups from customers who may be eligible but are not yet registered for priority services.
SSEN Distribution owns and operates the electricity infrastructure north of the central belt and SPEN is responsible for the electricity network in central and southern Scotland, while Scottish Water manages the nation’s water and waste water services. 
To learn more about the free help and support that is available in your area and check if you are eligible, visit the new PSR Scotland website at

]]> internet safety 4/2/2021 7:09:16 PM Cyber Resilience and Internet Safety – A Guide for Parents and Carers

The following message and attached guide has been circulated on behalf of Child Protection Charity Stop it Now !

The attached guide provides advice and information on digital parenting.
It will help you speak to your child about safety online in a positive way. It will also signpost you to resources that will help you manage and reduce risks online for your child. Learning to safely navigate the internet and online platforms is like learning to cycle or swim: children need adult support and supervision to learn to do this safely. They need this support before they can use the internet independently.

This guide was created to support online safety training for kinship carers in Scotland. It will be valued by all parents and carers across Scotland. It can be used to support children of any age, but it has a particular focus on the digital resilience of teenagers. This is because of the particular challenges we face keeping adolescents - who are more independent - safe online.
If you have any concerns for a child’s safety and child sexual abuse, then please take action now. Stop It Now!’s confidential UK Helpline (0808 1000 900) is open Monday to Friday, and available for anyone with concerns about child sexual abuse. Callers do not need to give identifying information, so can remain anonymous. We speak to thousands of people every year, helping them take action to protect children and young people from sexual abuse and exploitation.

You can also contact us at our Scottish Office on 0131 556 3535 or at if you have any questions raised by this handbook. We would love to hear from you!

Please share the attached guide with family, friends, and colleagues as appropriate.


Scotland Upstream Cyber Booklet_JUN20.pdf - 2,529.7 KB
]]> Vaccine Scam Warning 1/8/2021 1:42:59 PM Vaccine Scam Warning

We have received reports that a fake NHS text message is circulating, telling people that they are eligible to apply for the COVID-19 vaccine.

When you click on the link, you are taken to a convincing fake NHS website that asks for personal details including bank account information. Any text message containing a link should be treated with caution. The best way to find information from GOV.UK, or any other agency, is to visit that particular website via a trusted source (such as through Google or Bing) and do not click on links in unsolicited texts or emails.

There have also been reports of criminals making telephone calls and asking for payment over the phone before you can attend your vaccine appointment. The vaccine is free. If you receive such a call, please hang up immediately.

These scams appear very convincing. If you think you have been a victim of fraud:

Please let your bank know immediately.
If you are receiving unwanted phone calls, please let your service provider know. You may wish to consider a landline phone with inbuilt call blocking functions. These are available via some supermarkets and online stores.
Contact Police Scotland on 101 or contact Advice Direct Scotland on 0808 164 6000

For information on the COVID-19 vaccine, visit: or call 0800 030 8013
]]> Protect Scotland App 9/18/2020 11:42:20 AM Protect Scotland App

As a result of information received from communities, our members and key partners the following advice has been circulated

NHS Scotland have launched a new test and protect mobile phone app, "designed to help us protect each other, reduce the spread of coronavirus and avoid further lockdowns". The app will alert you if you have been in close contact with another app user who tests positive for coronavirus and can help in determining contacts that you may have.

If you are contacted by NHS (test and protect) it will be by phone on a single national telephone number 0800 030 8012

Be aware that scammers are now exploiting this to commit fraud by contacting the general public advising them that they have been in near contact with someone who has tested positive with Coronavirus and as such you must get a test and self- isolate.
Scammer’s are thereafter asking for payments for booking tests / sending out testing kits by post / courier etc.

NHS Scotland Contact Tracers will:
in some cases, send a text to let you know that you will be receiving a call from NHS Scotland  (if mobile is available)
call from a single, national telephone number - 0800 030 8012
always introduce themselves, tell you why they are contacting you and address you by your name
give you the option to call back the above number to provide reassurance that the service is legitimate
Be aware that phone numbers can be spoofed. Consider phoning back using a different phone from the one your received the call. Call will be received on mobile, if concerned phone back on landline

Contact Tracers will never ask you:
for information other than your movements and the people you have been physically close to
to phone a premium rate number
to make a purchase, payment or donation
for your medical history unrelated to coronavirus
for your bank details
for your social media identities or login details, or those of your contacts
for your passwords or PIN numbers, or to set up any
for control of your computer, smartphone or tablet, or to download anything
to visit a website that does not belong to NHS Scotland or the Scottish Government

For further information please go to

Anyone with information can contact Police Scotland on 101, Advice Scotland on 0808 164 6000 or contact Crimestoppers anonymously on 0800 555 111.

Please circulate to family, neighbours, friends and colleagues
]]> Rural Safety Advice 9/7/2020 2:55:54 PM Rural Safety Advice  -  Harvest Season

With harvest season well under way and farmers making the most of each dry day in the coming weeks, Scottish and Southern Electricity Networks (SSEN) is urging everyone working in the fields to “look out, look up” and avoid coming into contact with overhead power lines.
Modern farm machinery can often tower over its smaller 20th century predecessors, and with some modern combine harvesters extending as tall as 4m, there is a real danger that farmers and their colleagues focused on the harvest may forget about overhead electricity lines in the fields where they are working, an oversight that has the potential to cause serious injury, or worse, to those involved.
As part of its harvest safety drive, SSEN has teamed up with Perthshire farmer and comedian, Jim Smith, to produce a series of short videos which they hope will help to highlight not only the risks of striking an electricity line, but also offer up first-hand advice for safer working out in the fields.
Jim said:
“I’m keen to get a safety message over to my fellow farmers and to everyone in the local farming community, and that’s just to be careful out there this harvest time. I know it’s difficult when the weather’s good, the crops are ready and everyone’s going for it, but it only takes a minute or two to observe where the power lines are in every field and where the dangers are.
“The key thing is to always remember to ‘look out, look up’ and take time to check your fields for the location of any electricity lines and poles before you start work.”
Ian Crawley, SSEN’s Network Operational Safety Manager, added: “SSEN wants to help its farming communities to stay accident-free throughout the year and hopes that through the ‘look out, look up’ campaign, we can continue to raise awareness and lower the risks associated with their invaluable work. We’re delighted to work with Jim Smith to spread the message to those working in the field this harvest.”
In addition to this series of harvest-specific videos, the key messages in SSEN’s annual ‘look out, look up’ campaign aim to raise awareness of staying safe while working on the land:

Look out, look up!’ before you start work in any areas where electricity lines are present.

Risk assess and be aware of the height of machinery that will be in use near lines and ensure there’s plenty of clearance – remember that electricity can ‘jump’ if an object comes near enough.

If you do come in to contact with an overhead line or cable, stay in your cab or vehicle and try to avoid touching anything metal within it.

Call 105 immediately – this is the UK-wide single emergency number for power companies and is the quickest way to put you through to the correct network operator.

If the situation is too dangerous to stay put, for example, if the machinery is affected by fire, it’s advised that you leap out of the vehicle as high and as far as you can to avoid touching any part of the machinery or electricity network.

If you would like further information on staying safe when working near power lines, please visit
The Health and Safety Executive website also contains more detailed information on the full range power lines farmers are likely to encounter, as well as invaluable advice for working safely near them.]]>