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TRADING STANDARDS WARNING
4/19/2018 2:56:29 PM

***TRADING STANDARDS WARNING***
Trading Standards have received reports of consumers and businesses in the Dumfries and Galloway area receiving telephone calls claiming to be from debt collection agencies. The phone calls state that the consumer or business has an upcoming court case, which will cost tens of thousands of pounds to settle.

If you receive this type of phonecall, our advice is to terminate the call and do not give the caller any personal information (such as bank details etc) under any circumstances. Genuine businesses do not operate in this way and will never as you for personal details or payment over the phone.

Please report any suspicious calls to Trading Standards on 08454 04 05 06, or Action Fraud on 0300 123 4040.

Scam TV Licence Refund
4/5/2018 3:39:58 PM

Livestock Worrying
3/30/2018 11:58:27 AM

Police Scotland – Livestock Worrying Campaign

The following video is now available for viewing and sharing with family, friends, neighbours and colleagues. It contains important safety advice for all dog owners and outlines the distress caused to sheep and consequences of allowing uncontrolled dogs near sheep/ livestock.

Remember:

  • Be a responsible dog owner
  • Keep your dog under control and on a lead if walking in the countryside, rural locations or near the edge of town and near sheep or livestock
  • Be aware of the distress and serious injury a dog can cause sheep. A dog’s natural instinct is to chase.
  • Livestock worrying is a crime and will be dealt with by the Police. Farmers also have a legal right to shoot dogs engaged in livestock worrying.
  • If you witness or have any information on a livestock / sheep worrying incident please call Police on 101 or call Crimestoppers on 0800 555 111 if you prefer to remain anonymous.

 Video is available on link below:

https://www.facebook.com/PoliceScotland/posts/1640509692698110

NWS Team
Trading Standars Warning
3/19/2018 7:16:55 PM

***TRADING STANDARDS WARNING***
Following several recent complaints of rogue traders operating across the Dumfries and Galloway area, Trading Standards are once again reminding local residents not to engage with cold-callers.
We would urge all householders to be aware that even if a company has a brochure and company name on a van, this does not always mean they are a reliable trader. For any home improvement works, our advice is to always use a Trusted Trader. www.dumgal.gov.uk/trustedtrader.

Please be mindful of elderly or vulnerable friends, family and neighbours, and pass this advice on to them. If they genuinely need work doing, stay with them while a trader is there, removing any confusion as to what needs doing or has been agreed.
If you have been called in this way and require further advice, or simply want to report the matter, please contact Trading Standards via the Citizens Advice Consumer Helpline on 03454 04 05 06, or via the ‘Report It’ button the Council Website: http://bit.ly/2EcmlmR
Alternatively, you can contact Police Scotland on 101.
Remember: if in doubt, keep them out!

false TPS claims
3/17/2018 9:07:35 AM

council tax scam
3/16/2018 11:33:15 AM

Council Tax Scam Calls.
We have been made aware that scammers have been making bogus calls to people in the region claiming to be from our Council Tax Service, saying the resident is ‘paying too much’ and wanting to check the residents personal details.
This is a recognised scam and people should be aware. People are targeted once Council Tax notices have been sent out.
If you receive a suspicious call please report scams to the national consumer helpline on 0345 404 0506.
Remember you can have your Council Tax checked at:
www.dumgal.gov.uk/article/15277/Council-tax-enquiry-form
If you have any elderly or vulnerable relatives, friends or neighbours, please make them aware of this issue.
If the caller becomes aggressive, please contact Police Scotland on 101.
Cold Callers
1/9/2018 10:39:20 AM

***TRADING STANDARDS WARNING***

Trading Standards have received reports of doorstep and telephone callers in the local area offering home improvement services, in particular driveway work.

As always, we would advise all residents not to engage with doorstep callers. These callers will often use persuasive or aggressive tactics to get householders to agree to have work done, then charge far more than was quoted for poor quality work. They also often fail to provide a legally required cancellation notice which enables the householder to cancel the work within a 14 day cooling off period. For any home improvement works, we would always encourage you to use a Trusted Trader: www.dumgal.gov.uk/trustedtrader

If you have been called in this way and require further advice, or simply want to report the matter, please contact us via the Citizens Advice Consumer Helpline on 03454 04 05 06, or alternatively contact Police Scotland on 101.

Remember: if in doubt, keep them out!

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