Criminals may cold call you claiming there are problems with your computer or broadband and they can help you solve them. They often use the names of well-known companies, such as Microsoft, Apple or a broadband provider to sound more legitimate before attempting to take over your computer.
The criminals will ask you to complete a number of actions on your computer, they may even be able to demonstrate an ‘error’. They may instruct you to download a ‘remote access tool’. This gives the criminal access to everything on your computer. They can access and copy your data or download malware onto your computer to monitor what you do in the future. Fraudsters can even access your online banking and transfer money out of your account.
You may also be asked to pay for this ‘assistance’ you have been given. This could be a one off payment or an ongoing direct debit over many months/years. If you do provide payment details they could be used to commit further fraud against you.
How to protect yourself
A genuine computer service company will never call you out of the blue regarding issues with your computer. If you receive a call like this hang up straight away.
Never allow anyone to remotely access to your computer.
If you are having issues with your computer, contact the retailer you purchased it from regarding service or repair. If you are having issues with your internet speeds, contact your service provider for advice and support.